Privacy Policy

Last updated: July 1, 2026

Seoa provides AI-assisted Instagram message management and customer response workflows for connected Instagram business or creator accounts.

Information We Process

Depending on how the service is configured, Seoa may process Instagram account identifiers, conversation identifiers, message content, sender profile identifiers, timestamps, response records, and operational logs needed to provide the service.

How We Use Information

We use information only to receive, organize, and respond to Instagram messages, operate customer support workflows, maintain service reliability, prevent abuse, and comply with applicable platform requirements.

Sharing

We do not sell personal information. Information may be processed by infrastructure providers solely to operate the service, or disclosed if required by law or platform compliance obligations.

Retention

We retain data only for as long as needed to operate the service, support troubleshooting, meet legal obligations, or fulfill deletion requests. Retention periods may vary based on account configuration and operational requirements.

User Control and Deletion

Users may disconnect the related Instagram or Meta account permissions at any time. Users may also request deletion using the instructions on the Data Deletion Instructions page.

Contact

For privacy or deletion requests, contact the service operator at the email address provided in the Meta app settings.